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Welcome to UK Magic Tricks!

 

Customer Service

  • Shipping & Delivery

    All mainland UK orders over £50 qualify for our Free Shipping option which has an estimated delivery timescale of within 5-7 working days.  Other delivery options include Royal Mail 1st Class £3.95 (2-4 working days) and 2nd class £1.95.  If you require your order sooner, please call us on 01202-678200 and we will see if we're able to help. Delivery date will vary depending on the shipping option chosen etc.  We use Royal Mail, ParcelForce and APC courier.  Depending on your chosen delivery option and order value, your parcel may be sent via any of these companies.  You will receive an email when we ship your order, please make sure that you have provided your correct email address.  Whilst most items will arrive within a day or two, an item will not be deemed as missing until 15 working days have passed.  A very common problem is where the delivery company attempt delivery but forget to leave a calling card.  Please visit your local delivery office as they will be holding it for you.  We will be able to tell you where your nearest delivery office is.  If you do not collect your parcel or arrange a redelivery and your parcel is returned to us.  We will deduct the shipping charge from any refund.  Where the order had free shipping, it will incur a charge of £5.

    Please allow plenty of time to receive your order and choose the appropriate delivery option, We will do everything possible to ensure you receive your items on time but UK Magic Tricks unfortunately cannot be held responsible for delays with the delivery of orders and will not offer any compensation for any reason.  If your order is particularly urgent, you can call us and we will do all we can to exceed your expectations.

    Free shipping promotion requires a minimum order value of £50. If your order is being shipped to a non-vatable country, we do not reduce our prices by the VAT amount.  You will pay the normal full price, your invoice will not include any VAT.

  • Privacy & Security

    As with most online retailers we take privacy and security very seriously.  Our servers are fully PCIDSS compliant, (PCI DSS Compliance) The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and procedures intended to optimise the security of credit, debit and cash card transactions, whilst protecting cardholders against the misuse of their personal information.  We use a top level SSL security certificate to protect your personal details during the whole checkout process.

  • Returns & Replacements

    When you purchase a magic trick, you are mainly buying the secret behind the effect.  As such we have interpreted the Distance Selling Regulations as not covering returns due to the nature of the product not being returnable, ie once you know the secret, you know it.  However we will accept a return if the item has a manufacturing fault.  This means when the product was made, it was made wrong, not that it has been broken whilst being used/misused etc.  The buyer must pay the postage to return any items that are authorised and a refund or exchange will be processed by us for the value of the item only at our discretion.

    • We're happy to accept faulty returns, please contact us and we'll be happy to help.
    • With prior agreement you can exchange your product in our Poole shop.
  • Ordering

    We process orders between the hours of 9am and 5pm Monday to Friday.  All orders received prior to 3pm will be processed on the same day.   Payment must be received in full prior to us shipping your order.  When placing your order, please make sure you have given us your correct telephone number and email address as we may need to contact you if there are any issues or problems.  Orders are not accepted until shipped by us.

  • Payment, Pricing & Promotions

    From time to time we may have offers and discounts.  These prices are generally for a limited period of time or for a limited number of products.  Once the promotion has finished, the price will return to it's original selling price.  Payments are processed by Paypal Website Payments Pro through our secure checkout. 

  • To input your DISCOUNT CODE you will need to click on the text that indicates the number of items in your shopping cart.  This is located next to the picture of a shopping trolley at the top right of our website.

  • Viewing Orders

    If you have created an account on UK Magic Tricks, you will be able to view previous and current orders.  You will also be able to see updates to products ordered and request returns etc.

  • Updating Account Information

    We strongly advise that you keep your account information up to date, such as telephone, email and delivery address.  We are not responsible for deliveries that go to the wrong address due to incorrect information provided by you.